Delete your Spooler account

This page explains how to delete your account in the Spooler app (Android, iOS and the web app at app.spooler.cz), provided by Snail Rollers s.r.o. You can delete the account yourself in the app, or request deletion by email. Email works even without the app installed.

Delete in the app

1. In the mobile app (iOS, Android), open Settings → Account → Delete account (in Czech: Nastavení → Účet → Smazat účet). On the web at app.spooler.cz, open Settings → Account → Delete account.
2. Type SMAZAT to confirm.
3. Your account and organization memberships are deleted immediately and you are signed out. The other data listed below is deleted within 30 days.

If you signed in with Apple, you can also remove Spooler's access at Apple: on your iPhone, open Settings → your name → Sign-In & Security → Sign in with Apple.

Deleting your account in the app does not delete the organization workspace. If you are the only admin and want that deleted too, email us (see below).

Request by email

1. Email info@spooler.cz with the subject “Spooler account deletion request”. Send it from the email address you use to sign in to the app, so we can find your account and confirm the request is from you.
2. If you cannot email from that address, include the account email in your message and we will send a confirmation request to it.
3. If you are the only admin of an organization and also want the entire organization workspace and all its data deleted, say so explicitly.
4. We will delete the account and the data listed below within 30 days of verifying the request and confirm by email.

Write an account deletion request →

Uninstalling the app does not delete your account. It only removes the data stored on your phone.

What we delete

• Your user account: name, email, sign-in credentials and any link to a Google or other third-party account (in our systems and with our sign-in provider, PropelAuth).
• Organization memberships and your roles.
• Analytics data linked to your account (user ID and email in PostHog).
• The link to your account on workspace records that stay with the organization (see below).
• If you request it as the only admin, the entire organization workspace: devices, spools, cable types, projects, labels, consumption records, measurement history and the audit log.

What we keep, and for how long

• Organization records: if the workspace belongs to an organization that still has other members, its cable consumption records, devices, spools and change history stay in the workspace. They belong to the organization, but will no longer be linked to your account. If these records contain your personal data (for example your name as technician in a note), you can ask us to erase it, and we will handle it together with the organization.
• Error reports (Sentry) are deleted automatically when the retention period configured with the provider ends.
• Backups: deleted data may remain in backups until they are overwritten in the regular cycle. Backups are only used for disaster recovery.
• Accounting and tax records (if you have a contract with us) are kept for the period required by law, up to 10 years.
• Correspondence about your request is kept for up to 3 years as proof that we handled it.

Deleting only some data

To keep your account and delete only some data:

• Delete workspace records (spools, projects, consumption records) directly in the app or at app.spooler.cz, if you have permission to do so.
• To have other data erased, such as analytics data, email info@spooler.cz.

For details on how we process data, see the Privacy Policy.